1. Payment Policy – Secure & Transparent Transactions

At Care Taker24, we maintain a transparent and secure payment process to ensure a smooth experience for both clients and service providers. All payments made for services such as patient care, baby care, nursing assistance, and domestic help are handled directly through authorized channels only. We do not accept any form of advance or side payments made to individual staff or third parties. Payments are to be completed only after confirmation of booking and must be done through official methods provided by Care Taker24. Our payment structure follows fair practices with clearly defined charges, ensuring that clients understand what they are paying for before any service begins. Taxes, if applicable, will be added as per the prevailing government regulations. We strictly advise clients and candidates to retain a copy of their payment receipt for future reference and verification.

📋 Applicable Points:

• Applicable Services: This policy applies to all our services, including Patient Care, Baby Care, Nursing, Domestic Help, and Caregiver Placement across Mumbai, Navi Mumbai, Maharashtra, and All India.
• Only Direct Payment To Care: Payments must be made only to Care Taker24’s official bank account, UPI ID, or verified online gateway. Any cash or personal transfer to staff will not be considered valid or refundable.
• Payment Mode: We accept payments through Bank Transfer, UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, and Net Banking. A digital invoice or receipt will be issued upon successful transaction.
• Taxes and Deductions: All payments include applicable GST or state taxes, as per government norms. No hidden charges are applied.
• Refund or Cancellation: Refunds are processed only if the service is canceled before confirmation. Once the service begins, no refund or adjustment will be applicable.
• Payment Confirmation: Clients must share payment proof (screenshot or receipt) via WhatsApp or email to confirm booking activation.

2. Payment Facilities – Flexible and Convenient Options

At Care Taker24, we understand that every client’s financial situation and service duration are different. That’s why we offer flexible and transparent payment facilities designed for maximum convenience. Whether you are booking a short-term caregiver or long-term patient support, our payment system ensures comfort, security, and reliability. Clients can choose weekly or monthly payment schedules, depending on the duration and type of service selected. All payments are processed through safe and verified methods such as UPI, bank transfer, debit/credit cards, or online payment links, ensuring that every transaction is traceable and secure.

We do not encourage cash payments to staff or third-party agents to prevent any dispute or service interruption. Additionally, a minimal service charge or surcharge may apply for late payments or extended service duration. Our goal is to make payments hassle-free, transparent, and compliant with Care Taker24’s professional standards, ensuring trust and accountability at every step.

• Weekly Payment Option: Ideal for clients who need short-term services or trial periods. Payments can be made every 7 days, ensuring flexibility and control.
• Monthly Payment Option: Best suited for long-term patient care or staff arrangements. Invoices are generated monthly with clear service details and due dates.
• Surcharge / Late Fee: A nominal surcharge (if applicable) may be added for delayed or overdue payments beyond the agreed period to maintain service continuity.
• Advance & Confirmation: A small advance payment or booking token may be required to confirm long-term services, ensuring staff allocation and scheduling.
• Payment Receipts: Clients receive a digital receipt or invoice for every successful payment made through Care Taker24’s official channels (WhatsApp, Email, or SMS).
• Safe Transactions: All payments are secured using verified gateways and encrypted channels, protecting clients from fraud or unauthorized access.

3. General Terms and Conditions on Payments

The General Terms and Conditions on Payments at Care Taker24 are designed to ensure complete transparency, fairness, and trust between our clients, candidates, and service management team. All payments made for caregiver, nursing, or staff placement services must be done directly through authorized Care Taker24 payment channels only—such as official bank transfer, UPI, or verified online payment gateways. Clients are strictly advised not to pay any cash or amount directly to caretakers or third-party agents, as Care Taker24 will not be responsible for any financial disputes arising from unauthorized transactions.

Payment for services must be made as per the agreed schedule (weekly, bi-weekly, or monthly) before or on the due date to ensure smooth continuity of care. Delayed or partial payments may result in temporary suspension of services until the pending amount is cleared. All invoices and receipts are issued digitally to maintain record accuracy and ensure client transparency.

If any additional services or extensions are required, charges will be clearly communicated and approved before billing. In case of cancellation or replacement requests, refund or adjustment policies will apply as per Care Taker24’s internal terms. We also reserve the right to revise or update pricing structures based on market trends or operational changes, with prior notice to clients.

Our payment policies aim to protect both clients and service providers from misunderstandings, ensuring a safe, secure, and professional financial relationship at all stages of service engagement.

4. REFUND POLICY | Care Taker24 – Transparent & Trustworthy Services

The Refund Policy of Care Taker24 ensures fairness and clarity for all our clients and candidates across India. Once a service has been confirmed and the staff has been assigned or deployed, refunds are generally not applicable, as the company has already incurred operational, administrative, and training costs. However, in certain genuine cases—such as non-availability of the requested service, cancellation before staff deployment, or verified service failure—a partial refund or service adjustment may be considered at the company’s discretion.

Clients are advised to review all service details, terms, and pricing carefully before confirming their booking or making payment. Any cancellation request must be communicated to our official support channel within 24 hours of booking for eligibility review. Refunds, if approved, will be processed within 7–10 business days via the original payment mode only.

Refunds will not be provided for change of mind, unsatisfactory personal preferences, or service misuse. Similarly, once a caregiver or nurse has started working, any early termination initiated by the client without valid reasons will not qualify for a refund. Our team ensures that all replacements or service issues are handled promptly and professionally as a first course of resolution.

Care Taker24 reserves the right to decline refund requests that violate company policies, involve fraudulent claims, or are made beyond the eligible time frame. This ensures fair treatment for both the client and our on-duty care professionals.

🚫 Things You Should NOT Do (No Refund Situations):

5. CANCELLATION POLICY | Care Taker24 – Simple, Fair & Transparent

The Cancellation Policy of Care Taker24 is designed to maintain a fair balance between clients and our healthcare professionals. We understand that unexpected changes can occur, and clients may need to cancel or reschedule their service bookings. However, to ensure smooth operations and respect the time of our caregivers, nurses, and attendants, certain conditions apply.

Clients can cancel their booking within 24 hours of confirmation without any penalty, provided the caregiver has not been assigned or deployed. Once staff allocation, verification, or training has begun, a nominal administrative fee (up to 25% of total payment) may be charged to cover operational expenses.

If a cancellation occurs after staff deployment, no refund will be provided, as logistical costs and staff scheduling have already been completed. In such cases, Care Taker24 may offer a service credit or rescheduling option, depending on the situation.

Clients are required to communicate cancellation requests only through official channels (email, WhatsApp, or registered contact form). Verbal or third-party cancellations will not be accepted. Care Taker24 also reserves the right to cancel any booking due to unforeseen circumstances such as staff unavailability, emergencies, or safety concerns—where a full refund or replacement will be offered.

Our goal is to ensure every client experiences professional service and every caregiver receives fair treatment for their time and effort.