Frequently Asked Questions
Clear answers to the most common questions about our services, payments, and support—so you get quick help without any confusion.
General Questions
What is Caretaker24 and what services do you provide?
Caretaker24 provides professional caregiver, nursing, baby care, elderly care, patient attendant, ward boy, medical attendant, post-surgery care, and domestic help services across Mumbai, Navi Mumbai, Maharashtra & India. We also offer job placement for trained caregivers.
How can I book a caregiver or nurse?
You can book through our website form, WhatsApp, or by calling our 24/7 helpline. Fast response and quick staff assignment is guaranteed.
Are your caregivers trained and verified?
Yes. Every caregiver, nurse, ward boy, and attendant is ID-verified, background checked, skill-tested, and trained in patient care.
Service-Related Questions
Do you provide live-in or 24-hour staff?
Yes, we provide 8-hour 10-hour, 12-hour, 24-hour, and live-in staff based on your requirement.
What if I want to replace a caregiver?
We offer hassle-free staff replacement in case of mismatch, emergency leave, or performance issues.
Do you provide emergency caregiver support?
Yes. Our Emergency Support Team provides same-day / urgent caregiver assignment (based on availability).
Client Questions
What are the charges for caregiver or nursing services?
Charges depend on experience, duty timing, patient condition, and service type. Transparent pricing is shared before booking.
How do I make payments?
Payments can be made via:
1. UPI
2. Bank Transfer
3. Online Invoice Payment
(Full Payment Policy page will explain details.)
What if the caregiver damages any valuable items?
Clients are requested to keep valuables secure. Caretaker24 is not responsible for personal valuables, as mentioned in our Terms.
Can I stop or cancel service anytime?
Yes, as per our Cancellation Policy, you can stop the service with prior notice.
Candidate Questions
How can I apply for a job at Caretaker24?
Candidates can apply through:
✔ Website Job Form
✔ WhatsApp
✔ Walk-in Interviews
What documents are required?
1. Aadhar Card
2. Police Verification (if available)
3. Training Certificate (optional)
4. Passport-size photo
5. Full photo
What type of jobs do you offer?
We hire:
1. Caregivers
2. Nurses
3. Ward Boys
4. Elderly Care Staff
5. Baby Care Staff
6. Home Attendants
7. Domestic Help
How is salary paid to candidates?
Salary is paid monthly via bank transfer/UPI after completing duty.
Still Have Questions?
If you still have any questions, feel free to contact us anytime.
We are available on Call, WhatsApp, Email, and 24/7 Support.
SERVICE & OPERATION FAQs
How quickly can you arrange a caregiver or nurse?
Most bookings are fulfilled within 2–6 hours, depending on location and staff availability.
Do you provide staff for hospitals as well?
Yes, we provide caregivers, ward boys, and nurses for home, hospital, ICU, and private duty.
Do you provide Post-Surgery care at home?
Yes, our trained medical attendants help with mobility support, dressing, vitals monitoring, and medication reminders.
What areas do you serve?
We serve Mumbai, Navi Mumbai, Thane, Maharashtra, and selected All India locations depending on availability.
Do you offer male and female caregivers?
Yes, you can request Male, Female, or Experienced staff depending on patient comfort.
Can I meet the caregiver before finalizing the service?
Yes, we offer pre-duty interaction via phone/video call.
SAFETY & VERIFICATION FAQs
Are your caregivers police-verified?
Yes, most of our staff are police-verified, and we conduct ID & background checks.
How do you ensure staff safety and discipline?
We ensure:
1. Verified profile
2. Experience check
3. Behaviour check
4. Daily duty monitoring
What if the caregiver misbehaves or is not suitable?
We offer immediate replacement based on client request and situation.
Is my data safe when I submit the online form?
Yes, we follow strict Data Privacy & Encryption as per our Privacy Policy.
BOOKING & REPLACEMENT FAQs
How many days minimum booking is required?
Minimum 3–7 days, depending on service type and location.
How do replacements work?
We provide free replacement in case of:
1. Staff emergency
2. Leave
3. Illness
4. Service mismatch
Can I request a short-term caregiver?
Yes, we offer Short Term, Long Term, and Monthly packages.
How do I track the caregiver’s duty hours?
We provide duty logs, attendance confirmation, and daily updates.
PAYMENT & POLICY FAQs
Is there any extra charge for emergency booking?
Yes, depending on urgency and travel time.
Do I have to pay any advance amount?
Yes, a small advance booking token is required to confirm staff allocation.
Are refunds available?
Refund rules are mentioned in our Refund Policy (only as per conditions).
Can I pay digitally?
Yes. We accept UPI, Bank Transfer, QR Code Payment, and Direct Invoice Payment.
Do I need to pay for staff food and accommodation?
1. 12-hour duty: No food required.
2. 24-hour duty: Client should provide simple meals.
CLIENT SAFETY + RESPONSIBILITIES FAQ
What about valuables or expensive items in home?
Clients must keep valuables in safe custody. Caregiver is not responsible.
Can I ask the caregiver to do household work?
Only if included in service type. Major housework is not allowed unless booked under Domestic Help.
Will the caregiver handle cash, ATM cards, or bank work?
Strictly No, as per company policy.
CANDIDATE / JOB SEEKER FAQs
How much salary will I get monthly?
Salary depends on:
1. Experience
2. Duty hours
3. Service type (Baby care, Patient care, Elderly care, Nursing care)
Will I receive food during duty?
Yes, for 24-hour duty clients provide food; for 12-hour, it depends on client.
How often are salaries paid?
Monthly, sometimes weekly for special cases.
Do you offer training for new caregivers?
Yes, we provide basic and advanced caregiving training, communication training, and etiquette training.
What if a candidate leaves duty without notice?
It affects future job opportunities and registration may be cancelled.
Can I get accommodation or hostel?
We do not provide accommodation; candidates work directly at client locations.
LEGAL / POLICY FAQs
Are caregivers employed by Caretaker24?
We are a service provider & placement platform. Staff works on contract basis.
Is there any contract to sign?
Yes. We provide a Service Agreement for transparency and safety.
Is service available without agreement?
No, agreement is important for client safety, staff safety, and company compliance.
Is GST applicable?
Yes, depending on service type & invoice requirement.
Are leaves allowed for staff?
Yes, 2–3 leaves/month depending on agreement.
WHATSAPP / CALL FAQ
Can I book a caregiver through WhatsApp?
Yes, WhatsApp booking is fast and recommended for urgent assignments.
Do you provide support after booking?
Yes, we provide daily monitoring, quick replacement, and client support.
OTHER QUESTIONS
Why choose Caretaker24 for home health care?
Because we provide verified, trained, and experienced staff with transparent pricing.
Are your services available 24/7?
Yes, booking, support, and emergency staff are available 24/7.
Do you provide trial service?
Yes, trial service is available depending on staff availability.